Privacy Policy

Last updated: July 2026

BEYUL ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase. By using our site, you agree to the practices described below.

1. Information We Collect

Information You Provide Directly

  • Order Information: Name, billing and shipping address, email address, phone number, and payment details (credit card information is processed securely by our payment partners and is never stored on our servers).
  • Account Information: If you create an account, we store your login credentials and preferences.
  • Communication Data: When you contact us via email, contact form, or newsletter signup, we collect the information you provide.

Information Collected Automatically

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages. This is collected via cookies and similar technologies for analytics and site optimization.
  • Order Fulfillment: Shopify, our e-commerce platform, collects and processes order data. You can review Shopify's privacy practices here.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process, fulfill, and ship your orders
  • To communicate with you about your order status, shipping updates, and customer support
  • To send marketing communications (only if you have opted in — you may unsubscribe at any time)
  • To improve our website, products, and customer experience through analytics
  • To detect and prevent fraud, unauthorized transactions, and other illegal activities
  • To comply with applicable legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in these limited circumstances:

  • Service Providers: Payment processors (Shopify Payments, PayPal), shipping carriers, email marketing platforms, and analytics services — all of whom are contractually obligated to protect your data.
  • Legal Compliance: When required by law, court order, or governmental regulation.
  • Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember items in your cart
  • Understand how visitors interact with our site (via Google Analytics)
  • Deliver relevant advertising (via Facebook Pixel and similar tools)

You can control cookies through your browser settings. Disabling cookies may affect site functionality, including the shopping cart.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Order records are retained for legal and accounting compliance. You may request deletion of your data at any time by contacting us (see Section 7).

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at hello@beyul-incense.com. We will respond within 30 days.

7. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact us:

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.