Return Policy

Our Return Policy

Every BEYUL piece is handmade and inspected before it leaves our studio. If something is not right, we will make it right.

We accept returns only for products that arrive defective. We do not accept exchanges of any kind.

What We Accept

We accept a return only when the item you received is defective. "Defective" means one of the following:

  • The item arrived damaged in transit
  • The item is faulty or does not work as intended
  • You received a different item from the one you ordered

To be eligible, you must contact us within 7 days of delivery with photographs showing the issue.

What We Do Not Accept

Because our pieces are handmade in small batches and worn against the skin, we cannot accept returns or exchanges for:

  • Change of mind, personal preference, or no longer wanting the item
  • Incorrect size, fit, or length
  • Colour, shade, or grain variation of natural materials - each piece is unique
  • Items that have been worn, altered, or used
  • Gift cards
  • Items marked as "Final Sale"
  • Defects reported more than 7 days after delivery

Exchanges

We do not offer exchanges. We cannot swap an item for a different size, colour, design, or product, and we cannot accept an exchange for change of mind. If your item is defective, please see Damaged or Defective Items below - we will make it right with a full refund or a replacement, whichever you prefer.

Damaged or Defective Items

If your item arrives damaged or defective, or you received the wrong product, please contact us within 7 days of delivery at support@beyulshop.com with your order number and photographs of the issue. Once we confirm the defect, you choose:

  • A full refund to your original payment method, or
  • A free replacement - we send the same item again at no cost to you

You do not need to return the defective item unless we ask you to. If we do ask you to send it back, we will cover the return shipping cost.

How to Report a Defective Item

  1. Email us at support@beyulshop.com within 7 days of delivery with your order number, a description of the problem, and photographs
  2. We will review your report and reply within 1 business day
  3. If approved, tell us whether you prefer a refund or a replacement
  4. Refunds are processed within 5-7 business days; replacements are shipped on the next available dispatch date

Refunds

  • Refunds are issued for orders confirmed defective, or for orders cancelled within the window below
  • Approved refunds are processed within 5-7 business days
  • Refunds are issued to your original payment method
  • Original shipping costs are refunded only when the return is due to our error - that is, when the item arrived defective

Order Cancellations

Orders can be cancelled within 12 hours of placement for a full refund. After 12 hours, your order may have already shipped and cannot be cancelled. Please contact us at support@beyulshop.com as soon as possible if you need to cancel.

Contact Us

For any return or refund questions, email support@beyulshop.com. We typically respond within 24 hours on business days.