Return Policy

30-Day Satisfaction Guarantee

At beyul, we want you to feel completely at peace with your purchase. If something isn't right, we're here to make it right.

Return Eligibility

You have 30 calendar days from the date of delivery to request a return or exchange. To be eligible for a return, your item must meet these conditions:

  • Item is in its original condition and packaging
  • Item is unused, unburned, and unworn (for bracelets)
  • Original receipt or order confirmation is provided
  • Return is initiated within the 30-day window

Non-Returnable Items

For hygiene and quality reasons, the following cannot be returned:

  • Items that have been burned, lit, or used
  • Bracelets that have been worn
  • Gift cards
  • Items marked as "Final Sale"
  • Items returned more than 30 days after delivery

How to Initiate a Return

Please note: Returns must be shipped to our international return center in China. Return shipping costs are the responsibility of the customer unless the return is due to our error.

  1. Email us at support@beyulshop.com with your order number and the reason for return
  2. We'll send you a return authorization and return shipping address within 1 business day
  3. Pack the item securely in its original packaging
  4. Ship the item back to our return center in China with tracking. Return shipping costs for international returns are the responsibility of the customer unless the item arrived damaged or incorrect. We recommend using a tracked shipping method, as we cannot guarantee receipt of untracked returns.
  5. Email us the tracking number once shipped

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund
  • Approved refunds are processed within 5-7 business days
  • Refunds are issued to your original payment method
  • Original shipping costs are non-refundable unless the return is due to our error

Damaged or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, please contact us within 7 days of delivery at support@beyulshop.com with photos of the issue. We will send a replacement at no cost to you — no need to return the damaged item.

Exchanges

We do not currently offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired item.

Order Cancellations

Orders can be cancelled within 12 hours of placement for a full refund. After 12 hours, your order may have already shipped and cannot be cancelled. Please contact us at support@beyulshop.com as soon as possible if you need to cancel.

Contact Us

For any return or refund questions, email support@beyulshop.com. We typically respond within 24 hours on business days.